Ordering

How do I order?

What are my payment options?

What are my shipping options?

How do I pack my dAck! if I need to ship it?

Will you decrease the declared value of the dAck! for international shipments?

How do I order?

Please e-mail your order to sales@ack-industries.com. You will receive a response confirming your order within 24 hours. If you would like to pre-pay using PayPal, please direct payments to sales@ack-industries.com. All shipping costs are included in the listed price, except for international orders (where a shipping/handling charge of $70 will apply).

What are my payment options?

We accept Visa and Mastercard, check, money order, and PayPal (echeck, Discover, AMEX, etc. to sales@ack-industries.com). If you are an international customer you can use credit card or a bank transfer. You can provide your credit card via phone - please contact us by e-mail first if you would like to use this payment option.

What are my shipping options?

All domestic dAck! orders are shipped via FedEx Ground (shipping included in price). Accessories may be shipped via FedEx Ground or US mail. Canadian orders and shipments to HI and AK incur an extra $25 charge. International shipments are sent via EMS Global and arrive at customs in the destination countryat customs within 3-5 business days. Import duties are the responsibility of the purchaser. Shipments occur bi-weekly at the first and middle of every month.

How do I pack my dAck! if I need to ship it?

Always use the original packaging to ship the dAck!. To prevent damage from electrostatic discharge, put the dAck! into the pink static-protective bag that it was shipped in. Make sure the power switch is off. If shipping without charger, put some crumpled paper inside the vacant cutouts for extra padding. Tape up the box carefully to avoid it accidentally opening en route. Remember to use a reliable courier and insure for the replacement value. If the outer box becomes worn, you can replace it with a standard 12”x10”x6” 200lb test box.

Will you decrease the declared value of the dAck! for international shipments?

No. Decreasing the declared value yields incomplete insurance coverage, and we cannot help you to avoid your country’s import duties.