Contact information

Information: info@ack-industries.com
Domestic and International Sales: sales@ack-industries.com
Customer service: service@ack-industries.com

Snail mail:
   1001 26th Ave E.
   Seattle, WA 98112


The dAck! is covered by a limited parts and labor warranty covering defects in materials and workmanship, excluding batteries, for up to one year from date of purchase. Warranty service or replacement will be provided free of charge in the event of component failure. The warranty does not cover neglectful use, utilization in a way not specified in the users manual, or everyday wear and tear.

Batteries are covered for one month from date of purchase. Batteries will be replaced within the 30-day warranty period in the event of failure to supply 4 hours of continuous power after 24 hours of continuous float charge (green indicator). The warranty coverage does not apply in the event of battery misuse, incorrect connection, or use of batteries for devices other than the Ack!Industries dAck!.

In the event of service need, the customer is responsible for transport costs to and from factory, and for assuring safeguards such as adequate packaging and insurance provisions.

Return policy

We offer a 21-day money back guarantee. There is a 10% restocking fee to cover shipping and handling expenses, which are always included in our listed price. The customer is responsible for return shipping costs.
Instructions for preparing a return shipment



Copyright and Trademark Notices Copyright (c) Ack! Industries and/or its licensors, 2005, all rights reserved. The Ack! logo is a registered trademark of Ack! Industries.