Contact information
Information: info@ack-industries.com
Domestic and International Sales: sales@ack-industries.com
Customer service: service@ack-industries.com
Snail mail: 1001 26th Ave E. Seattle, WA 98112
Warranty
The dAck! is covered by a limited parts and labor
warranty covering defects in materials and workmanship, excluding
batteries, for up to one year from date of purchase. Warranty service
or replacement will be provided free of charge in the event of component
failure. The warranty does not cover neglectful use, utilization
in a way not specified in the users manual, or everyday wear and
tear.
Batteries are covered for one month from date of purchase.
Batteries will be replaced within the 30-day warranty period in
the event of failure to supply 4 hours of continuous power after
24 hours of continuous float charge (green indicator). The warranty
coverage does not apply in the event of battery misuse, incorrect
connection, or use of batteries for devices other than the Ack!Industries
dAck!.
In the event of service need, the customer is responsible
for transport costs to and from factory, and for assuring safeguards
such as adequate packaging and insurance provisions.
Return policy
We offer a 21-day money back guarantee. There is
a 10% restocking fee to cover shipping and handling expenses, which are always
included in our listed price. The customer is responsible for return shipping costs.
Instructions for preparing a return shipment
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